39.5. Change in assets and liabilities in respect of insurance activities, with a breakdown of the components: estimates of cash flows, estimates of present value of future cash flows, risk adjustment for non-financial risk and contractual service margin

CHANGE IN LIABILITIES IN RESPECT OF INSURANCE ACTIVITIES (NET OF REINSURANCE) DURING THE 12 MONTHS ENDED 31 DECEMBER 2023 Estimates of present value of future cash flows Non-financial risk adjustment Contract margin Total
Opening balance, net – 1 January 2023 1,468 73 1,337 2,878
Changes that relate to current service 64 (36) (875) (847)
change in contractual service margin (762) (762)
change in risk adjustment for non-financial risk (42) (42)
experience adjustments1 64 6 (113) (43)
Changes that relate to future service (657) 49 625 17
changes in estimates that adjust the contractual service margin 36 (3) (32) 1
losses on onerous groups of contracts and reversals of such losses 3 3
the effects of contracts initially recognised in the period (696) 52 657 13
Changes that relate to past service, i.e. changes in fulfilment cash flows relating to incurred claims (17) (5) (22)
Investment components excluded from insurance revenue and insurance service expenses 120 67 187
Net income from insurance business (Income statement) (490) 8 (183) (665)
Insurance finance income or expenses recognised in other comprehensive income (gross) 33 33
Changes in the period recognised in the income statement and in other comprehensive income (457) 8 (183) (632)
Cash flows 669 669
Closing balance, net – 31 December 2023 1,680 81 1,154 2,915
1 this item reflects the difference between expected and realised premium cash flows for contract cohorts for which the difference is not recognised in the contractual service margin
CHANGE IN ASSETS IN RESPECT OF INSURANCE ACTIVITIES (REINSURANCE) DURING THE 12 MONTHS ENDED 31 DECEMBER 2023 Estimates of present value of future cash flows Non-financial risk adjustment Contract margin Total
Opening balance, net – 1 January 2023 62 10 43 115
Changes that relate to current service (2) (3) (38) (43)
change in contractual service margin (43) (43)
change in risk adjustment for non-financial risk (6) (6)
experience adjustments1 (2) 3 5 6
Changes that relate to future service (29) 5 24
changes in estimates that adjust the contractual service margin (10) 10
the effects of contracts initially recognised in the period (19) 5 14
Changes that relate to past service, i.e. changes in fulfilment cash flows relating to incurred claims (6) (1) (7)
Investment components excluded from insurance revenue and insurance service expenses 1 2 3
Net income from insurance business (Income statement) (36) 1 (12) (47)
Insurance finance income or expenses recognised in other comprehensive income (gross) 2 2
Changes in the period recognised in the income statement and in other comprehensive income (34) 1 (12) (45)
Cash flows 20 20
Closing balance, net – 31 December 2023 48 11 31 90
1 this item reflects the difference between expected and realised premium cash flows for contract cohorts for which the difference is not recognised in the contractual service margin
CHANGE IN LIABILITIES IN RESPECT OF INSURANCE ACTIVITIES (NET OF REINSURANCE) DURING THE 12 MONTHS ENDED 31 DECEMBER 2022 Estimates of present value of future cash flows Non-financial risk adjustment Contract margin Total
Opening balance, net – 1 January 2022 1,806 82 1,429 3,317
Changes that relate to current service 11 (39) (833) (861)
change in contractual service margin (790) (790)
change in risk adjustment for non-financial risk (44) (44)
experience adjustments1 11 5 (43) (27)
Changes that relate to future service (719) 34 708 23
changes in estimates that adjust the contractual service margin (74) (6) 80
losses on onerous groups of contracts and reversals of such losses 14 14
the effects of contracts initially recognised in the period (659) 40 628 9
Changes that relate to past service, i.e. changes in fulfilment cash flows relating to incurred claims (5) (4) (9)
Investment components excluded from insurance revenue and insurance service expenses (80) 33 (47)
Net income from insurance business (Income statement) (793) (9) (92) (894)
Insurance finance income or expenses recognised in other comprehensive income (gross) (9) (9)
Changes in the period recognised in the income statement and in other comprehensive income (802) (9) (92) (903)
Cash flows 464 464
Closing balance, net – 31 December 2022 1,468 73 1,337 2,878
1 this item reflects the difference between expected and realised premium cash flows for contract cohorts for which the difference is not recognised in the contractual service margin
CHANGE IN ASSETS IN RESPECT OF INSURANCE ACTIVITIES (REINSURANCE) DURING THE 12 MONTHS ENDED 31 DECEMBER 2022 Estimates of present value of future cash flows Non-financial risk adjustment Contract margin Total
Opening balance, net – 1 January 2022 64 14 50 128
Changes that relate to current service 12 (3) (39) (30)
change in contractual service margin (42) (42)
change in risk adjustment for non-financial risk (5) (5)
experience adjustments1 12 2 3 17
Changes that relate to future service (30) 30
changes in estimates that do not adjust the contractual service margin (17) (3) 20
the effects of contracts initially recognised in the period (13) 3 10
Changes that relate to past service, i.e. changes in fulfilment cash flows relating to incurred claims (1) (1) (2)
Investment components excluded from insurance revenue and insurance service expenses 1 2 3
Net income from insurance business (Income statement) (18) (4) (7) (29)
Changes in the period recognised in the income statement and in other comprehensive income (18) (4) (7) (29)
Cash flows 16 16
Closing balance, net – 31 December 2022 62 10 43 115
1 this item reflects the difference between expected and realised premium cash flows for contract cohorts for which the difference is not recognised in the contractual service margin